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Q How do you pack the products?
A The goods will be packed by soft foam for protection and then put into a corrugated paper carton if they are in light weight, otherwise, into a wooden case.
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Q What’s shipping ways available?
A DHL, FedEX, TNT, UPS and China air post, shipping by air or by sea are supported.
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Q How long can I get the parts after delivery?
A It may take 3-4 days to arrive by DHL, FedEx, UPS or TNT. The arriving days depends on which country it locates.
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Q How quickly can I get my parts?
A Quality parts can be achieved within 1-2 days by 3D printing and 3 days for CNC machining. More complex parts requiring or other special features will take longer.
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Q Can I use my own material for production?
A Yes, customer-supplied material is fine so long as it fits with our machine capabilities.
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Q Can I use my own master model for making duplicate copies for vacuum casting or CNC machining?
A Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a CAD/CAM program for production.
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Q How long does a quotation take?
A Normally we respond with the quotation within 24hrs to the receiving RFQ. If any case need more time we will inform you in advance.
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Q What type of design file is support for quoting?
A In order to offer an accurate and in-time quotation,we accept the 3D format of IGES, STL,STEP, x-t and 2D drawings with defined dimensions and specific tolerances in PDF format.
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Q Can you make a design for me?
A Yes, we can design your idea to the reality based on your requirements.
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Q Is my data safe?
A All information and datas provided for us are used only for business purpose and will not be shared or given to third-party without your approval unless are legally required.
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Q Payment and Delivery？
A We support the TT, Credit card, wastern union payments and so on. The payment term could be 50% deposit and the balance before shipping; or monthly payments.
